Contact
Contact
Talk to us
Questions about an order, a return, or whether the mop will fit under your kitchen cupboards — send it through and a person will answer.
We reply within 1 business day, Monday to Friday. If you're writing about an order, include your order number and we'll get to the answer faster.
Postal address
Cleanmatic
Suite 805, 6A Glen Street
Milsons Point NSW 2061
Australia
Please don't send returns here without emailing us first — we need to issue you an authorisation number so we can match your parcel to your order.
What to include
Your order number and what you'd like to know.
Your order number and a line on what didn't work for you. Our Return and Refund Policy sets out the 30-day promise.
Your order number, plus a photo or short video of the problem.
Ask away. Dimensions, materials, what it does and doesn't do.
Tell us about your business and where you'd want to stock it.
Before you write
Two things we get asked most days:
Where's my order?
Tracking details are emailed when your parcel is dispatched, 1–2 business days after you order. Check your spam folder before chasing it.
Can I return it if I've used it?
Yes. That's the point of a 30-day trial — use it on your own floors.
Expert Management Group Pty Ltd (ABN 26 610 187 089) trading as Cleanmatic.