Shipping Policy
Shipping
Where we ship
We ship Australia-wide, to New Zealand, and internationally.
Australian orders
Free standard shipping on orders over $119.
Under $119, standard shipping is a flat $9.95 Australia-wide, metro and regional.
Express shipping is available at checkout for a flat $14.95.
Orders are dispatched from Sydney within 1–2 business days.
Once your order is dispatched, Australia Post estimates the following delivery times:
2–5 business days to capital cities, 3–8 business days to regional areas, and up to 16 business days to remote areas.
1–2 business days to capital cities, 2–5 business days to regional areas, and up to 5 business days to remote areas.
These are the carrier's estimates, not guarantees — weather, public holidays and the pre-Christmas peak can all stretch them.
New Zealand and international orders
Dispatch is the same 1–2 business days. Delivery is typically 5–12 business days for New Zealand and 10–20 business days elsewhere, depending on the destination and customs.
Duties and taxes. Prices on our site do not include any import duties, taxes or customs charges that apply in the destination country. You are the importer of record and those charges are yours to pay. They're set by your country's customs authority, not by us, and we can't tell you in advance what they'll be. If a parcel is refused or abandoned at customs, we can only refund the goods once they're returned to us — shipping and any duties already incurred aren't refundable.
Tracking
You'll get a confirmation email when you order and a tracking link when your parcel is dispatched. If the tracking link hasn't arrived within 3 business days of ordering, check your spam folder, then email support@cleanmatic.com.au.
Getting the address right
We ship to the address entered at checkout, so please check it before you pay. If you spot a mistake, email us straight away — if the order hasn't been dispatched we'll fix it. Once it's with the carrier we can't redirect it, and a parcel returned to us because of an incorrect address will need to be re-sent at your cost.
We can't deliver to PO boxes or parcel lockers for the mop system, as it's an oversized carton.
Delayed or missing parcels
If tracking hasn't moved for 5 business days, or the carrier has marked a parcel delivered and you don't have it, email support@cleanmatic.com.au with your order number. We'll open an investigation with the carrier. These usually take 3–10 business days to resolve, and we'll keep you posted rather than leaving you to chase it.
If a parcel is confirmed lost in transit, we'll replace it or refund you.
Damaged in transit
Send us a photo of the item and the outer packaging within 7 days of delivery and we'll replace it or refund you, and cover the postage either way.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Delivery timeframes on this page are estimates provided by our carriers, and nothing on this page limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not delivered within a reasonable time.
Questions
Email support@cleanmatic.com.au and we'll come back to you within 1 business day.
Expert Management Group Pty Ltd (ABN 26 610 187 089) trading as Cleanmatic.
Last updated: 15 September 2026